Frequently Asked Questions
PRODUCT RELATED QUESTIONS
Q. How is the quality of Sidecut tools and products?
A. All of our guides for example are made of the best quality aluminium. We employ the highest machining standards that adhere to our strict tolerances because accuracy is essential. We take pride in our coloured anodizing process and laser embossing on all of our tools. You will certainly see and feel the superior quality once you use them. We've spent many many years globe-trotting experiencing the creme-de-la-creme in skiing & boarding to bring you a synergistic system of tuning tools, products & waxes that work together seamlessly. Our goal is to make tuning fun and easy and provide free learning all in one place.
Q. Where is Sidecut from?
A. We are from beautiful Whistler, British Columbia, Canada. We travel all over the country as well the USA and abroad sharing information and delivering free ski and snowboard tuning workshops.
Q. Does Sidecut ship worldwide?
A. Yes, in fact we ship predominantly to the USA, Australia, New Zealand, Scandinavia, Europe and also to South America.
Q. Do you sell other brands of wax?
A. No, we exclusively sell Nanox. Why? We believe it is the simplest system available saving much time and expense. It's extremely fast, has longer wear times than other waxes and is not toxic.
Q. Are your products only for competitive skiers and boarders?
A. No, absolutely not. In the past couple of years we've seen a major paradigm shift in the general populous of skiers and riders tuning their own skis and boards. Many have realized this equates to the most rapid way to improve skills. Also recognizing the huge savings they get by the DIY approach and the increased fun on the mountain makes for an easy decision for any skill level and any level of tuner. We've yet to meet somebody disappointed that they learned how to tune their own gear.
USAGE RELATED QUESTIONS
Q. What level of experience does someone need to get into tuning their own gear?
A. None at all truthfully. We cator to the total beginner and explain why it's SO beneficial to learn. All of our educational 'learn how-to-tune' workshops and videos are FREE for all skiers and snowboarders. You've found the right place to learn.
Q. Why should I tune my own gear?
A. The simple answer is you’ll ski and snowboard much better than you'd ever imagine. It's far safer and far more fun when you're more confident. Getting the very most out of all the money you've spent to not only get equipped but to also get to the mountains includes tuning your gear. We couldn't be more passionate about this.
Q. How often do I need to tune my skis?
A. High level skiers and boarders tune and wax every day. We suggest at least every other day regardless of the conditions. When done frequently it can be done in as little as 15 minutes so it's well worth the time spent for the increased fun and performance.
Q. How do I know the current base-edge bevel of my skis or snowboard?
A. You can check it with a digital base bevel meter or a true bar both of which are sold on our site. To learn how to check your bevel refer to step 1 of our 4 step video series. Learning how to do this important when trouble shooting your new tune up.
Q. What should my base bevel be set at on my skis or snowboard?
A. This is your own personal preference based on your style, technical ability and your strength. A simple 'no fail' way is to start at 0.5 degrees (understand this may be very 'catchy' for certain people's taste) and then increase to 0.7 degrees (if this still feels too difficult to turn), then go to 1.0 degree. These small increments make a huge difference that even the beginner can feel so be sure to pay close attention to it.
POLICIES AND PROCEDURES
Q. Do You Offer Samples?
A. At this time we do not offer samples. We offer a 100% customers satisfaction along with a 30 day money back guarantee. With our great prices, we recommend that you test out some of our products that you are interested in trying. We are certain you will be satisfied with the quality of our products.
Q. How Does Your 100% Customer Satisfaction Guarantee Work?
A. We are dedicated to customer satisfaction. That is why we offer a 30 day 100% money back guarantee. If your purchase does not fulfill your needs for any reason, we will simply replace that product free of charge or you can return your item for a full refund within the 30 days of purchase. You will only need to cover the shipping.
***For shipping details and rates, please visit our ‘Company Policies’ link***
Q. How Do I Return A Product?
A. Please email our customer service team by clicking our ‘Contact Us’ section and someone will be happy to assist you.
Q. What Methods Of Payment Do You Accept?
A. We accept all major credit cards. Visa, MasterCard, American Express, Diners and more.
Q. Can I Pay Over The Phone?
A. Yes, however it’s much faster to order online. Please click 'contact us' below for our telephone number.