Website SecurityTo ensure the security of your personal information and credit card details, this website is secured with a GeoTrust® SSL Certificate. All transactions are secured using 256-bit encryption. As a security measure, we DO NOT save or store your credit card information either on our website or on our computers. We also do not share, sell or give any of your personal information (name, address, phone number or email address etc) to any third party.
Refund PolicyOur goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your receipt within 30 days of your purchase for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is very important to us.
Broken or Damaged ProductsSidecut guarantees all of it's products against manufacturing defects for 1year from the date of purchase.
Sidecut is a Canadian business using both the Canadian postal service and FedEx to deliver orders. We pride ourselves on packaging customer orders very fast, however please allow 24 hours to process orders in busy periods and between May 1st-August 30th.
The following delivery services are offered at the checkout:
Canada: Standard Overnight - Next Day, if your order is received before 10am PST. Note: if you're in a rural area FedEx may take an extra 1-2 days to deliver your parcel. Ground - 1-5 business days.
USA: International First - Next Day, Ground - 2-7 business days.
International: International First - Next Day, International Ecomony - 2-5 business days.
Canada: Xpresspost - 1-3 business days depending on your location. Expedited Parcel - 2-7 business days depending on your location.
USA: Xpresspost - 3-5 business days. Tracked Parcel - 5-7 business days.
International: Xpresspost International - 4-7 business days. Tracked Packet - 1-2 weeks.