Company Policies

We collect your personal information (name, email address, address, phone number, credit card number etc) when you submit an order. We need this information in order to process and fulfill your order. You can choose to keep an account with us during checkout, which will include your name, address, email and phone. This saves you time when placing your next order. You also have the option of not creating an account.

Website Security

To ensure the security of your personal information and credit card details, this website is secured with a GeoTrust® SSL Certificate. All transactions are secured using 256-bit encryption. As a security measure, we DO NOT save or store your credit card information either on our website or on our computers. We also do not share, sell or give any of your personal information (name, address, phone number or email address etc) to any third party.

Refund Policy

Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your receipt within 30 days of your purchase for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is very important to us.

Broken or Damaged Products

Sidecut guarantees all of it's products against manufacturing defects for 1year from the date of purchase.

Delivery Policy

Sidecut is a Canadian business using both the Canadian postal service and FedEx to deliver orders. We pride ourselves on packaging customer orders very fast, however please allow 24 hours to process orders in busy periods and between May 1st-August 30th.

The following delivery services are offered at the checkout:


FedEx
Canada: Standard Overnight
- Next Day, if your order is received before 10am PST. Note: if you're in a rural area FedEx may take an extra 1-2 days to deliver your parcel.  Ground - 1-5 business days.
USA: International First
- Next Day,  Ground - 2-7 business days.
International: International First
- Next Day,  International Ecomony - 2-5 business days.


Canada Post
Canada: Xpresspost - 1-3 business days depending on your location.   Expedited Parcel - 2-7 business days depending on your location.
USA: Xpresspost - 3-5 business days.  Tracked Parcel - 5-7 business days.
International: Xpresspost International - 4-7 business days.   Tracked Packet - 1-2 weeks.